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Main >> Help >> red-dots Customer Service Center

 


Red-dots has already opened an appointed Customer Service Centres to provide convenient fulfillment service for all our red-dotters

  • Mongkok red-dots Customer Service Centre
1. What Sellers should know:

  1. Sellers must come in person for the first time

  2. Please present the following during drop off:
  • Your HKID card
  • Bank account number
    (for depositing the Closing Value collected from the Purchaser)
  • A copy of the "Your red-dots Customer Order" email
  • The auction item/the good
  1. From the second time onwards, you can authorize your friends and relatives to drop-off your Goods on your behalf. They must present an authorization letter with your signature and a copy of the seller's HKID card (returnable).
    Please click to download the Authorization letter.
2. What Purchasers should know:

  1. Must come in person for the first time.
  2. Please present the followings during pick-up:
  • HKID card
  • Cash, EPS and a valid credit card (VISA or MasterCard) for paying the item
  • A copy of the "Your Goods ready for collection" email
  1. From the second time onwards,they must present an authorization letter with your signature, a copy of the purchaser's HKID card(returnable).
    Please click to download the Authorization letter.

3. Locations


District Address Opening Hours
Mongkok

Rm. 1006, Park-In Comm Centre, 56 Dundas St, Mongkok, Kowloon.

( Next to Gala Shopping Mall )

Mon to Sat: 11:30am - 8:00 p.m.
( open during lunch hour )
Sun 2:00am - 6:00 p.m.
Public Holidays closed

All centres will be closed under No. 8 or above typhoon signal or black rainstorm warning

4. Fees

Please refer to our Fees Schedule

5. Terms & Conditions

For more details, please refer to the "Terms and Conditions" for use of Customer Service Centre.

 

 

 



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